Problem Summary
OTAs face high chargeback rates from invalid bookings, unauthorized payments, policy manipulation, DID-not-travel claims, and refund abuse. These disputes inflate operational costs and threaten acquirer relationships.
How Verafye Solves It
Verafye evaluates booking–payment–usage alignment by analyzing travel behavior timelines, refund request signals, device continuity, trip feasibility checks, and claim pattern anomalies. It helps OTAs validate the legitimacy of the booking lifecycle at every stage.
Key Capabilities Used
- Booking–payment lifecycle correlation
- Trip feasibility & timeline validation
- Refund-claim anomaly detection
- Device continuity scoring across events
- Traveler behavior pattern reconstruction
Business Impact
- Lower dispute and chargeback volume
- Improved accuracy of refund adjudication
- Reduced abuse of cancellation policies
- Stronger acquirer and PSP relationships
- Increased operational efficiency for risk teams